All orders are shipped Monday through Friday excluding holidays. Unfortunately, we cannot process orders on weekends or holidays. Orders placed on Saturday or Sunday will ship out the Monday that follows. Orders placed by 11AM EST will ship within 48 hours.
Please note, due to COVID19, we are experiencing an influx of orders and our warehouse is working overtime to get everything out as soon as possible. Please know our team is working as quickly as they can while maintaining proper safety precautions. We appreciate your understanding and patience in these times. Expected delivery may be as much as 7 business days after order has been placed. You may check the status of your order at www.joahbeauty.com/order-tracking with your order # and email address.
We currently offer one shipping method to all U.S. and Canada states/province. All shipments are sent through USPS. Shipments can take up to 7 business days for delivery. Sorry, we can only ship to one address per order. We DO NOT offer shipping to the U.S. Virgin Islands or international (with the exception of Canada) at this time.
- US based shipping addresses will be charged a flat rate of $3.99
- VIP members shipping to US based addresses will be charged a flat rate of $1.99
- US based shipping addresses purchasing $30 or more will receive FREE shipping
- Canada based shipping addresses will be charged a flat rate of $9.50 for orders containing up to 11 items
- Canada based shipping addresses will be charged a flat rate of $15.00 for orders containing 12+ items
Please make sure to provide accurate city, state and zip code information. Abbreviations, misspellings and other typos will result in error, thus having to automatically cancel your order and refund your purchase price.
BUSINESS DAYS & HOLIDAYS
All orders ship Monday through Friday, excluding federal holidays within the United States and Company holidays.
MISSING/LOST PACKAGES, DAMAGED/STOLEN ITEMS
In order to prevent fraudulent claims, we cannot be responsible for packages once in the possession of the USPS service. If your package is stolen/lost or damaged by USPS we cannot replace the items. All lost packages are the responsibility of USPS. Please contact the nearest USPS to resolve any shipment issues. We only have the capacity to track your package.
We do not accept cash or personal checks. Our pricing is based on the SRP (suggested retail price) of the Manufacturer. We do not sell items at wholesale prices.
If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid abbreviations unless that is how this information appears on your statement. (Contact your financial institution to verify the exact billing address of your credit card account.)
Payment Options: We currently accept the following forms of payment:
- American Express ™
- Online Store Credit
Pending: While your order is processing and payment is being authorized.
Shipped: Once your order has left our NY warehouse.
Once you have successfully placed your order with us, you will receive an e-mail that contains information with the details of your order such as your order number (the same number that appeared on our website after successful submission of an order), the details of the products and corresponding prices, any promotional coupons, your ship-to and bill-to information, and the shipping method. This order confirmation e-mail is your receipt and can be printed for your records.
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. Most orders ship within 1-2 business days after the order has been placed. The e-mail will contain shipment details, the tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.
CHANGES & CANCELLATIONS
To cancel your order, please email email@example.com within 24 hours of recording your order. Once the order has shipped, we are not able to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s).
RETURNS & EXCHANGES
Returns are accepted within 30 days from the ship date. Please note returns for refund are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging intact. Fraud Prevention does not allow refunds to be issued until damaged, defective, or incorrect items have been received at https://www.joahbeauty.com/ warehouse. If you are not completely satisfied with an https://www.joahbeauty.com/ purchase for any reason, please return it to us in its original condition through USPS service. Once the item is received at https://www.joahbeauty.com/ warehouse in its original condition, your refund will be issued. Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of defective product.
*Color appearance of a monitor display changes under various illumination conditions
- When you return your purchase to us by mail within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s) once we receive return.
- Any item that is returned more than 30 days after purchase date will not be accepted.
- Any opened or used product cannot be exchanged or refunded.
Here's how to easily return your item(s):
Securely pack your merchandise and invoice in a box or envelope of your choice (you may also use the original package if possible). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
MAIL RETURNS TO:
AST Systems, LLC
Attn: Joah Beauty
25 Harbor Park Drive
Port Washington, NY 11050
Damaged / Defective / Wrong Product
If you receive a damaged, defective or wrong item in your https://www.joahbeauty.com/ order please contact customer service (firstname.lastname@example.org) and we will help you replace the item. Once damaged or defective item has been checked in at our warehouse, we will quickly send out your replacement item.
Please allow 2-3 weeks from receipt of return to our warehouse for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
You may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sub-licensees the right to use the name that you submit in connection with such content, if chosen. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of any of our services is accurate, complete, reliable, current, or error-free. If a product offered by us is not itself as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY OUR SERVICES AND ALL INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Any dispute or claim relating in any way to your use of this website, or to any products or services sold or distributed by us or through this website will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms contained herein as a court would.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
By using this website, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of New York, without regard to principles of conflict of laws, will govern these terms contained herein and any dispute of any sort that might arise between you and us. We reserve the right to refuse or cancel membership from customers suspected of fraud or other misuse of our website.